General Information

1. What is Club Games?
   Club Games is striving to be the world's premier destination for person-to-person games of skill on the web by creating the most unique and entertaining player experience.
   
   
2. Is Club Games Free?
   Yes, Club Games is absolutely free. There are no memberships or fees to play any of our games.
   
   
3. What games can I play?
   Currently Club Games has released Backgammon and Poker, with Dominoes and many more games to come.
   
   
4. Does Club Games have a Code of Conduct?
   Yes, we do. We expect every Club Games player to treat each online player with the utmost respect and appreciation. We will not tolerate anything less.
   
   
5. How do I contact Club Games Player Support?
   If you need to contact customer support we ask that you email your request to support@clubgames.com. If you need to speak with our Player Support Team, we can be reached at: 800-808-4530.
   
   

Software/System Requirements

1. Do I have to install any software?
   No, there is no need to install any client software. The Club Games Internet Game Server is accessed directly through your web browser. Our games are all rendered via Macromedia's Flash MX 2004 Player. The Flash Player is already installed in most Internet Browsers, but if you do not have it, it can be installed quickly and for free at macromedia's website: www.macromedia.com/go/getflashplayer.
   
   
2. What version of the Macromedia Flash Player does Club Games require?
   Club Games requires version: 7,0,19,0 +.
   
   
3. How do I check what version of Macromedia Flash I have installed in my browser?
   To check your version of the Flash Player, go to: www.macromedia.com/cfusion/knowledgebase/index.cfm?id=tn_15507
   
   
4. What Internet Browsers does Club Games support?
   Club Games supports all of your favorite web-browsers (version) including: AOL, Netscape (6.1+), Internet Explorer (5.5+), Safari (1.2.4 +), Opera and Mozilla Firefox (1.0+).
   
   
5. What Operating Systems does Club Games support?
   Since no proprietary software is required, Club Games can be played on all of the most popular operating systems including: Windows, Mac, Linux and Solaris.
   
   
6. What should my screen resolution be?
   Club Games is best viewed using a display screen resolution of 1024 x 768 or higher.
   
   
7. Can I play on Club Games from behind a firewall?
   Yes, Port 9999 should be opened for outgoing TCP/IP communication requests.
   
   
8. Can I play on Club Games through a proxy server?
   Yes, Port 9999 should be opened for outgoing TCP/IP communication requests.
   
   

Getting Started

1. How do I get started?
   You must be a member to play at Club Games.
   
   
2. How do I register to be a member of Club Games?
   Becoming a member is always free and it just takes a minute to sign up. All you need is a username, password and a valid email address.
   
   
3. How do I login?
   Login using your username and password @ www.clubgames.com/Login.do
   
   
4. What do I do if I cannot remember my password?
   Just click on the "Forgot Your Username and Password" link at the login screen.
   
   
5. What do I do if I cannot remember my username?
   Just click on the "Forgot Your Username and Password" link at the login screen.
   
   
6. How can I learn how to play the different games?
   The rules for each of our games can be found in the Rules & Strategy section for each of the games that are currently offered on that game's specific page:
   

   Backgammon:

   www.clubgames.com/games/backgammon
   

   Dominoes:

   www.clubgames.com/games/dominoes
   

   Poker:

   www.clubgames.com/games/poker
   

7. What is a Player Alias?
   An alias is your screen name that players see when you join or watch a game. This is different from your Username. You can change your player alias by signing in and managing your profile.
   
   
8. How many usernames and aliases can I have?
   Each player is allowed on account with one username, however, you may have several different aliases. Right now, each player may save 2 aliases per username, plus one alias per Club that they belong to.
   
   
9. How do I change my alias?
   To change your alias, simply click on the My Club Games tab, and then Player Profile, edit profile. In this screen, you can create your aliases, which will be available in a drop-down menu, so that you can easily toggle between them.
   
   
10. What happens if I am disconnected from the Internet?
    Club Games allows time for you to reconnect if you lose your Internet connection.
    
    
11. Can my family / friends and I play from the same residence?
    Yes, multiple users can play from the same location as long as they are signed on as different users and are not playing at the same poker table or backgammon board. Due to the possibility of collusion, Club Games limits one IP address at each table or board game.
    
    

Club Games Player Information

1. What are the different levels of Club Games players?
   

   Social
   Beginner
   Intermediate
   Advanced
   Expert
   Champion
   Master
   

Club Games VIP

1. What is the Club Games VIP Program?
   The VIP Program.
   
   
2. What are the different Club Games VIP levels?
   

   Bronze
   Silver
   Gold
   Platinum
   CG VIP
   

3. How does a player achieve the different Club Games VIP Levels?
   Accumulation of lifetime Club Points:

   1. CG VIP: 100,000 Club Points
   2. Platinum: 80,000 Club Points
   3. Gold: 40,000 Club Points
   4. Silver: 20,000 Club Points
   5. Bronze: 10,000 Club Points
   

Ratings

1. What types of games determine my CG Rating?
   A player's CG Rating is calculated from the following: Cash Games and Cash Tournaments. (All Cash Games and Cash Tournaments are CG RATED) Players may choose whether or not to make their CG Rating public or private. CG Rating takes into account the money wagered.
   
   
2. How is the Rating calculated?
   A player's Rating, which is based on the FIBs rating formula, utilizes an experience variable to provide a "weight" to the rating calculation. In other words, a player with a 1600 rating and 10,000 experience points is viewed as a much more accurate rating than a player with a 1600 rating and 50 experience points. In theory, the player with 10,000 experience points has been a part of the rating system much longer, and thus has had more opportunities for comparison against the most number of players. In FIBS, this experience rating is the sum of all match points. For example, in a seven-point match if the final score is 8-2, the wining and losing player each receive 10 experience points.
   
   The FIBS approach to ratings uses this weighted experience points variable to create an accurate analysis of a player's strength. However, the system can be abused. Since experience is so important to the relative strength of a particular rating, doubling the cube could be used to inflate a player's experience points and create a stronger weighted rating over time. For example, a player could play a 1 point match, but double the cube to 64, falsely creating a sense of "time served" within the FIBS rating system.
   
   
3. What is the CG Rating?
   To minimize the affect of inflated player's experience points and to create a separate rating for Cash games, Club Games Backgammon has instituted the CG-Rating system. The formula is identical to FIBS, except for the calculation of a player's experience points. In the CG-Rating formula, experience points are based on games played, not points won in a match. Therefore, if two players play a single game and double the cube to 64, they both will receive only 1 experience point as opposed to the total of the cube 64. Following the example used above, in a seven-point match with a final score of 8-2, which was decided by 4 games, both players would receive 4 experience points.
   
   

Backgammon FAQs

1. What types of Backgammon Games can I play at Club Games?
   CG Backgammon players can play in free, play money and cash backgammon games.
   
   
2. What types of Free Backgammon Games can I play at Club Games?
   CG Backgammon players can play in Rated and Unrated Matches for free.
   
   
3. What types of Play Money Backgammon Games can I play at Club Games?
   CG Backgammon players can play in Rated Matches and Money Sessions for play money.
   
   
4. What types of Cash Backgammon Games can I play at Club Games?
   CG Backgammon players can play in CG Rated Matches and Money Session for cash.
   
   
5. What is a Backgammon Match?
   A series of games for a specified number of points. The player who reaches the specified number of points first wins the match.
   
   
6. What is a Backgammon Money Session?
   An individual game where the players agree to play for a particular wager per point. The winner of the game collects the value of the points won during the game, including a gammon or backgammon, multiplied by the value of the doubling cube. It is called a session, because players can continue to play games against one another at the same table.
   
   
7. What is a gammon?
   A player wins a gammon or double the point value game score when they have taken all their checkers off the board to win the game and their opponent has not taken off a single checker.
   
   
8. What is a backgammon?
   A player wins a backgammon or triple the point value game score when they have taken all their checkers off the board to win the game and their opponent has either a checker left on the bar or in their home board.
   
   
9. What is the doubling cube?
   The doubling cube is a single larger dice that is placed on the side of the table in between the two players. The doubling cube is has six sides, labeled 2, 4, 8, 16, 32 and 64. The doubling cube begins the game turned to 64, which indicates it has not been played.
   
   
10. What does the doubling cube do?
    When a player offers the doubling cube to their opponent, they are proposing that the match be played for double the point value. Their opponent may accept and take the cube or they may reject the cube and pass thus resigning the game at the value of the game prior to the cube proposition.
    
    
11. When can I offer the double cube to my opponent?
    A player can offer the double cube prior to roll their dice and when they cube is in the middle of the board or is on their own side of the board.
    
    
12. What are the different ways I can roll my dice.
    Players can roll their dice by pressing the middle of their side of the board, pressing the roll icon, which will appear when it is the players turn to roll or by selecting the auto roll feature on the board or in the game options.
    

Backgammon Game Options

1. Can I play any direction I like?
   Yes, this is a Game Option and you can play clockwise or counterclockwise. You can bear off top right, bottom right, top left or bottom left. Game Options are located in the backgammon game board. Select the Game Options button and choose "Mirror Horizontally", "Mirror Vertically" or "Rotate Board".
   
   
2. Can I highlight points to show me where I can move a checker?
   Yes, this is the Game Option, "Highlight-to-Move". This option allows you to click on the desired checker you wish to move, which highlights the eligible points. To move the checker to a highlighted point, just click on that point and the checker will move. Game Options are located in the backgammon game board. Select the Game Options button and choose "Highlight-to-Move".
   
   
3. Can I see the documented game history while I am playing?
   Yes, this is the Game Option, "Game Messages". This option allows you to see all pertinent game detail in the chat window. Game Options are located in the backgammon game board. Select the Game Options button and choose "Game Messages".
   
   
4. Can I chat with my opponent?
   Yes, using the chat entry window you can chat back and forth with your opponent or people watching your match.
   

Backgammon Play Options

1. Can I create my own game board?
   Yes, you can create a table and chose the game options.
   
   
2. What options do I have when creating a table?
   

   Specify Backgammon Game Variant

   
   Backgammon - Default
   
   

   Specify Match Length

   
   3 Point - Default
   Max - 25 points
   
   

   Automatic Doubles Rule

   
   Yes
   No - Default
   
   

   Crawford Rule

   
   Yes - Default
   No
   
   

   Money Game Options

   
   

   Jacoby Rule

   
   Yes - Default
   No
   
   

   Beaver Rule

   Yes - Default
   No
   

Dominoes

1. Coming Soon.

Poker

1. What are the Poker Hand Ranks?
   

   Royal Flush	An Ace-High straight of one suit
   Straight Flush	A straight of one suite
   Four-of-a-Kind	Four cards of the same rank
   Full House	Three-of-a-kind and a pair
   Flush	Five cards of the same suit
   Straight	Five cards of sequential rank
   Three-of-a-Kind	Three cards of the same rank
   Two Pair	Two cards of the same rank plus another two cards of the same rank
   One Pair	Two cards of the same rank
   High Card	Highest ranked single card

   
   
   
2. What are the player positions in Texas Hold'Em Player Poker?
   

   Dealer:	The dealer position rotates clockwise around the table after each hand. The [D] button in front of a player indicates the dealer position. The dealer is the most advantageous position because he/she is the last to bet.
   Small Blind:	1st position to the left of the dealer. Required to post the small blind amount before any cards are dealt. The small blind position is the first to bet after the Flop.
   Big Blind:	2nd position to the left of the dealer. Required to post the big blind amount before any cards are dealt.

   
   
   

Club Games Affiliate Program

1. Are there any fees or hidden costs associated with the program?
   No, absolutely not. It is free to sign up, free to promote and free to use our standard promotional materials. You do not need to have a Club Games Account to be an Affiliate.
   
   
2. What are the different payment plans and how do they differ?
   Gross percentage revenue share plan means you will get paid a commission of your players based on their contribution to monthly gross revenue for the life of their Account.
   
   
3. How is gross revenue calculated?
   Gross revenue is calculated as the sum total of all players' contribution to all raked games the player was involved in while playing at Club Games, less any credits, bonus or promotional amounts given to the player, chargebacks or any uncollectible revenue attributable to the player. For more details, see the Affiliate Agreement.
   
   
4. When do I receive my money and what payment options do I have?
   We make all Affiliate payments into your Affiliate Account by the fifth of every month. To receive a cash out, login with your Affiliate ID and password and request a cash out according to your choice. Cash out options include a Click2Pay withdrawal or a direct bank transfer. You can also transfer funds from your Affiliate Account directly into your Club Games player Account.
   
   
5. How do I know how many players have signed up or how much money I am making?
   Our state-of-the-art tracking system allows you to login anytime and check your statistics. You can run your reports by detail (or in summary) on a daily, weekly or monthly basis. The reports are updated every day. To access your stats, go to Affiliate Login, login using your Affiliate ID and password, and click Check Stats.
   
   
6. How do I cash out my accruals?
   Go to Affiliate Login, login using your Affiliate ID and password, and request a cash out using any of the cash out options.
   
   
7. What is a Tracking URL?
   A tracking URL (or tracker) is a specific web address used for tracking online promotions. An example of a tracking URL looks like this: http://www.ClubGames.com/?XXX. We link your banners or text links through your own unique tracking URL. Since each tracking URL is unique, when a player enters ClubGames.com through your tracking URL, we credit that player to your Affiliate Account. When using a tracking URL, there is no need for the player to enter a sign up bonus code as our system automatically knows to give you credit for the referal.
   
   
8. What is a sign up bonus code?
   A sign up bonus code is 3 to 12 digit code that you select in the system. You can have one code or many codes for different promotions. It can be numbers and/or letters and look something like "4BCKGMN" or "123WINNER". Each code is unique and is assigned to a particular Affiliate; hence, when a player signs up using one of your sign up bonus codes, we know to credit you for that player. The bonus code is NOT case sensitive. For example, a bonus code such as "BCKGMN" is valid as "BCKGMN" (upper case) or "bckgmn" (lower case) or "Bckgmn" (upper and lower case).
   
   
9. Do I need to offer players a bonus incentive to encourage them to sign up?
   We strongly recommend that you use a special promotional offer in your marketing efforts to encourage players when signing up. This will significantly improve your conversion ratios (play money players who make a deposit and become real money players).
   
   Please keep in mind that bonus amounts given to players are deducted in the calculation of gross revenue, and all bonus amounts are subject to release requirements that must be met before any player can play with or cash out the bonus amount so as to prevent abuse. These restrictions or requirements are contained in the offer itself and/or on a supplementary disclaimer page. See Club Games standard promotional offer terms & conditions for more information on release requirements.
   
   
10. Where do players enter sign up bonus codes?
    Players enter their sign up bonus code on the Open Account screen in the Club Games software, which is the screen where they first select their AccountName and password. Once entered, the system will automatically record the code to give the player the bonus amount, if any, when they make their first real money deposit to their Account. Please note that if you are promoting offline using a sign up bonus code and if players do not enter your code, they will not be tracked to you.
    
    
11. What is a deposit bonus code and how is it different from a sign up bonus code?
    A sign up bonus code is to encourage players to sign up and make their initial deposit, whereas a deposit bonus code is to encourage existing real money players to make additional deposits. Unlike sign up bonus codes, the deposit bonus codes are entered on the deposit screen of the Cashier.
    
    
12. How do I activate multiple bonus codes and tracking URLs?
    You can activate as many trackers as you want...try different promotions and offer different bonuses to see what works best. To activate multiple trackers, you will need to first sign up as an Affiliate. Then go to Affiliate Login at and login using your Affiliate ID and password. Click "Create Additional Trackers" and simply complete the form and submit to activate your trackers. You can select a particular bonus offer for each tracker you create. Please note that you DO NOT have to sign up again as an Affiliate to get new trackers.
    
13. Do you provide any promotion materials?
    If you promote online, you can download banners from our site. Login to your Affiliate Account and see the Banner Selection where lots of sizes and designs of banners are available. If you promote offline, we can provide you with bonus cards and fliers.
    
14. I do not own a web site, but I like playing at Club Games. Can I also become an Affiliate?
    Yes! You can promote ClubGames.com through word-of-mouth and track your players through the bonus codes you distribute. Please note that the Refer-A-Player program is NOT the same as the Affiliate program. Make sure that you create a bonus code, and that your players use them.
    
    Have additional questions? Need help? Contact our Affiliate Marketing Department, affiliates@ClubGames.com
    
    
    
    

Refer-A-Player FAQs

1. What is the Refer-A-Player program?
   Refer-A-Player is a reward program for our Club Gamers who bring new players to Club Games. When a current Club Gamer refers a player to Club Games and this player creates a new Club Games account, the original Club Gamer will receive a Club Points Bonus. If within 30 days the new player opens a Club Games Cash Account then the original Club Gamer will receive a Refer-A-Player Deposit Cash Bonus. For the original Club Gamer to receive the Refer-A-Player Cash Deposit Bonus they must have opened a Club Games Cash Account.
   
   
2. How do I open a Club Games Cash Account?
   To open a Club Games Cash Account a player simply needs to make their first deposit. Once a player has successfully made a deposit they have opened their Club Games Cash Account and can play in Cash Games, Cash Tournaments and receive Cash Bonuses.
   
   
3. Does Club Games have a minimum deposit amount?
   Yes, the minimum deposit at Club Games is $20.00
   
   
4. How much is the Refer-A-Player Club Points Bonus?
   Club Gamers receive 10 Club Points for each new player they bring that creates a Club Games Account. There is no maximum number of Club Points that can be received from the Refer-A-Player program.
   
   
5. How much is the Refer-A-Player Deposit Cash Bonus?
   The original Club Gamer will receive 20% of the new player’s initial deposit, up to $50.00
   
   
6. Does Club Games have a maximum initial deposit amount?
   Yes, the maximum initial deposit at Club is $250.00
   
   
7. Can a player Cash Out the Refer-A-Player Deposit Cash Bonus?
   Yes, players can Cash Out a Cash Bonus they have received once they have met the Cash Bonus Wager Requirements.
   
   

Club Points FAQs

1. What are Club Points?
   Club Points is the Club Games way of rewarding our VIP Players. Club Games allows players to earn and win Club Points and redeem them for entry into cash tournaments, special VIP services and Club Games merchandise.
   
   
2. How are Club Points awarded?
   Players are awarded Club Points by playing in Raked Games and Cash Tournaments. Club Points can also be won by competing in Free Tournaments and Club Point Tournaments where Club Points are awarded to the winners.
   
   
3. What are Raked Games?
   Raked Games include Play Money Games and Cash Games. At Club Games, all play money and cash games are raked. This means that a small percentage of the wager is retained by Club Games to offset our operating expenses. The play money games are raked the same as cash games, so that the play money players used to the way things work with cash games. Play Money and Cash Games are raked the same percentage.
   
   
4. What are Cash Tournaments?
   Cash Tournaments include tournaments that require a fee to enter, where the winners receive 100% of the buy-in. Participating players will receive Club Points for every Cash Tournament that they enter.
   
   
5. What are Free and Club Point Tournaments?
   Free and Club Point Tournaments include a select number of weekly free tournaments where players must qualify to enter or use Club Points to enter. There is no maximum number of Points that can be won in Free and Club Point Tournaments.
   
   
6. What is the rake for Backgammon Matches?
   In Club Games Backgammon match play the rake ranges from 2.5% to 4.5% of the wager, based on the length of the match, as follows:
   
   
   • One to two point ( 1 - 2 Pt ) matches have a 2.5% rake
   • Three to five point ( 3 - 5 Pt ) matches have a 3.5% rake
   • Seven and above point ( 7 + Pt ) matches have a 4.5% rake
   
   Here are some examples:
   

   Example I:
   Playing in a $10.00 match with a match length of 1 point, each player wagers $10.00. The winner of the match wins $20.00 and pays a rake of $0.50.
   
   Example II:
   Playing in a $20 match with a match length of 3 points, each player wagers $20.00. The winner of the match wins $40.00 and pays a rake of $1.40.
   
   Example III:
   Playing in a $50 match with a match length of 5 points, each player wagers $50.00. The winner of the match wins $100.00 and pays a rake of $4.50.
   
   Example IV:
   Playing in a $100 match with a match length of 7 points, each player wagers $100.00. The winner of the match wins $200.00 and pays the maximum rake of $6.00 instead $9.00.
   
   

7. What is the rake for Backgammon Money Sessions?
   In Club Games backgammon money sessions the rake is a flat 2.5% of the points at stake per player.
   
   
8. What is the maximum Backgammon rake?
   The Maximum Rake per match or money session is $6.00. In other words, any game where $120.00 or more is won will only incur a rake of $6.00.
   
   Here is an example:
   
   Playing in a $40.00 per point money session, a player wins a gammon with the cube turned to 2. The winner wins $320.00 and pays the maximum rake of $6.00 instead of $16.00.
   
   
9. Who pays the rake in Backgammon Matches and Money Sessions?
   The winner pays the rake for both players.
   
   

Deposits

1. How do I make deposits?
   Deposits are made through ACH and Click2Pay. It may take up to 4 business days for the funds to be removed from your personal Bank Account. When you make a deposit by bank transfer, you are requesting an electronic payment transfer from your personal US Bank Account. Upon your request, CG will make an electronic transfer, known as an Automated Clearing House (ACH) Transfer to or from your Bank Account in the amount you specify.
   
   
2. Are there deposit fees?
   There are no deposit fees for either of the transaction services we offer.
   
   
3. What is the deposit minimum?
   The minimum deposit to open a Club Games cash account is $20.00.
   
   
4. Are there deposit limits?
   Deposit limits happen in stages. Initially, deposits will be limited to $250. Eventually this limit will increase.
   
   
5. How long until the money deposited is available for use?
   For VIP members, there is no hold on deposits, for new players, there is a 5 day holding period for the deposit to become available for play.
   
   
6. What types of deposits are acceptable? Which are fastest?
   ACH and Click2Pay are the two deposit options. Once your account is opened, they are equally as fast in accepting new deposits. Click2Pay accepts credit cards for deposits as well as from your checking account. ACH only withdraws from your checking or savings account.
   
   
7. How can I look up my deposit history?
   You can go to your My Account page, and go to Transaction History, and look up the transaction history for your account. If you have any questions about your transaction history, you can contact our support staff 24/7 for any assistance you may need regarding your account.
   
   
8. Can I make a deposit over the phone?
   Once we start accepting credit cards for deposit, you will be able to call and deposit over the phone. Until then, you must make your deposits through ACH and Click2Pay.
   
   
9. What type of credit/debit cards do you take?
   You can use your Visa, Mastercard, American Express and Diners Club to open an account with Click2Pay. Club Games does not currently accept credit cards.
   
   

Withdrawals (Cash Outs)

1. How do I get paid?
   Our payment method is based on your method of deposit. If you deposit with ACH, you will be paid through ACH. If you deposit through Click2Pay, you will be paid through Click2Pay.
   
   
2. How quickly will I get paid?
   Depending on the promotion or other special offer, the terms vary regarding fulfillment of the particular offer. If no promotions were used, your funds should be available immediately for play. Withdrawal and payout requests cannot be processed until CG receives funds for all deposits made in your account (up to 7 business days after a deposit is made). Additionally, your payout request must also be processed by the same method and to the same bank account from which you deposited. ACH takes 3-5 business days for funds to clear. However, your first ACH withdrawal will require an additional 2 days, due to increased security measures. Click2Pay takes 2 business days to clear.
   
   
3. How can I look up my withdrawal (cash out) history?
   You can go to your My Account page, and go to Transaction History, and look up the transaction history for your account. If you have any questions about your transaction history, you can contact our support staff 24/7 for any assistance you may need regarding your account.
   
   
4. Is there a withdrawal limit?
   Yes, initially you will not be allowed to withdraw more than $100 at a time, and only one transaction per week. See the Promotional terms and conditions if you are using a promotional code and for details on withdrawals made once you have earned a deposit bonus.